MG Capital: a facility management platform

MG Capital runs its janitorial operations on a facility management platform we designed and built from zero, from work orders to QuickBooks billing.

Client: MG Capital
Industry: Other
Type: Internal tool
Our role: Product design, Engineering, Strategy
Timeline: Since June 2025
Year: 2025

What was the problem?

MG Capital needed a better version of the internal app it runs its operations on. Its company is a commercial janitorial services business in North Carolina, USA, with 201 to 500 employees, and the app holds its buildings, work orders and client relationships.

The existing app had problems on more than one level. The UX was not obvious, the owner did not trust the customer service of the team behind it, and the enterprise environment chosen for it was not the right fit. The owner was looking for a UX/UI designer to redesign it.

What we delivered

How the project started

We reached out to the owner when we saw he was looking for a UX/UI redesigner. After the first meeting we sent him a free seven-page PDF that analysed his app and suggested better solutions. He hired us for the design. Because we worked in an agile way and took ownership of the product, he then moved the development to us as well, even though our price was well above his previous development supplier's.

Our role: everything, built from zero

We designed and built the platform from zero, down to the last line of code, and handled the data migration and the integrations. The project ran in phases from June 2025, with app review sessions along the way. Every phase is now done and released.

What the platform covers

• Buildings and client relationships in one place.

• Work orders: scheduling, assigning and tracking progress.

• Real-time calendars for planning the work.

• Billing through QuickBooks Online.

• Role management for different staff.

• Customer-facing interfaces for MG Capital's clients.

• SMS and push notifications, sent through Twilio and SendGrid.

Two decisions that shaped the platform

An audit before any contract

Before anything was signed, we analysed MG Capital's existing app and wrote down what we would change. The usual route would have been a sales proposal. We chose to do the analysis first because it shows how we think about the problem. On Clutch the client later wrote that he chose us because we understood the business problem.

Rethinking billing with the client's team

We did not carry the old billing processes over as they were. We rethought how work turns into invoices in QuickBooks over several rounds with MG Capital's colleagues, adjusting the flow after each one.